Consumer VOICE

Future of Consumers in this Telecom Era

The Future of consumers in this Telecom Era on 18th August 2017

Event Description

The Indian Telecommunication network is growing at a rapid pace. With a subscriber base of 621 million connections (as on March 2010), Indian Telecommunications network is the 3rd largest in the world. This growth (at a speed of 45%) during the recent years has been made possible due to various proactive and positive decisions of the Government and contribution made by Public and Private sectors.

However, the need for stringent regulation grew with the entry of private players. Telecom Regulatory Authority of India (TRAI) was, thus, established with effect from 20th February 1997 by an Act of Parliament, called the Telecom Regulatory Authority of India Act, 1997, to regulate telecom services and to create and nurture conditions for growth of telecommunications in our country.

Despite all this positive growth, there is a plethora of issues being faced by consumers, such as poor quality, network congestion, discrepancy in plans and schemes, etc. Are you facing these problems frequently? Is your business and work suffering because of poor telecom service? Then here is your chance to address all these problems in a public forum.

Consumer VOICE is organizing its next series on the telecom sector on 18thAugust at India Habitat Centre where you can interact with the industry experts. Discuss, Debate and Ask Now for a better network!

Register Here

Entry: Free

Start Time
07:00 PM
Friday, August 18, 2017
Finish Time
08:30 PM
Friday, August 18, 2017
Gulmohar Hall, Habitat World (Entrance via Gate 3) Marg, India Habitat Centre, New Delhi-110003


The session began at 6:30 PM with tea & networking, followed by Introduction & Opening speech by Mr Ashim Sanyal, COO & Secretary, Consumer VOICE. He explained that with the humongous growth in Telecom Era, the cases of not delivering promised services are also on the rise. He added that call drops have been a long lost issue that falls to deaf ears. Consumers have started to adjust with the poor quality of services and are helpless for they feel powerless in front of big market players.

After the introduction that indicated the need for improved regulation, a brief presentation was given by Mr Hemant Upadhyay, Head – Projects & IT, Consumer VOICE that highlighted the state of the industry, prevailing problems and grievance redressal mechanism. Towards the end of his presentation, he also gave some policy recommendations. To validate his assessment of the industry, some findings of the ongoing study on Impact of Quality of Internet Service by users were talked about by Ms Malvika Garg, Senior Research Fellow, Consumer VOICE.

Thereafter, Mr Mahesh Uppal, Director – ComFirst India summated his experiences from the industry on a conclusive note. A diverse audience comprising of enthusiastic participants from different backgrounds asked questions to the experts on the various aspects of problematic telecom service & expressed interest for more information that helps being aware about their rights.

At last, the session ended with note of thanks to panellists & audience. Thereby, the panellists were felicitated by Prof Sri Ram Khanna and copy of August issue of Consumer VOICE magazine was also distributed to the audience for more information.

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