Consumer VOICE
Misleading Ads

Misleading Ads

Misleading Ads, Celebrities, Accountability, and Self-Regulation
Most of us have been victims of deceptive advertising. This in itself is not quite surprising, considering the sheer volume of commercial messages that daily try to reach us one way or the other, via images that are intended to persuade/cajole/tempt. What

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The New Consumer Protection Law

The New Consumer Protection Law

The Consumer Protection Bill, 2015, has passed the legislative deliberations test in the Parliamentary Standing Committee, which has recommended improvements and plugging of gaps to make it more effective. Currently a Cabinet Committee is deliberating on the changes proposed by the Standing Committee and the revised bill

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Consumer Safety in India

Consumer Safety in India

Consumer Safety in India
Documented, Yes, But Yet to Be Implemented
This is not news to anyone: On 19 August (2013), 37 people, mostly women and children, were killed in Bihar when an express train ploughed into pilgrims at a remote and poorly connected area in the state’s

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Consumer Rights and Responsibilities

Consumer Rights and Responsibilities

Introduction
Consumer rights are now an integral part of our lives like a consumerist way of life. They have been well documented and much talked about. We have all made use of them at some point in our daily lives. Market resources and influences are growing by the

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A Reflection on Consumer Rights

A Reflection on Consumer Rights

As we mark World Consumer Rights Day in March, there is a good reason to make it a sort of sounding board to look back, think, pause, and see where consumers—which means all of us—stand with regard to their rights. Too many changes are happening and at a

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Know Your Quality Marks

Know Your Quality Marks

Manufacturers often sell their products with a quality mark of a product certification body. Quality marks are meant to communicate the added value of the product. The extra quality may refer to one or more aspects that a consumer may be unsure about. Such aspects can be environmental

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All about unwanted Commercial Calls

All about unwanted Commercial Calls

Unwanted Commercial Calls (UCC) is known by Do Not Disturb (DND) as well. In TRAI parlance it is called Telecom Commercial Communications Customer Preference (TCCCP). All of us telecom consumers receive lots of unwanted calls and SMSs promoting various products and services whether we like them or not.

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Consumers and RTI – the Right to Information Act, 1986

Consumers and RTI – the Right to Information Act, 1986

The Consumer Protection Act, 1986 (CPA) protects the interests of the consumers in the widest range possible. The CPA gives the rights to the consumers to be informed about the quality, quantity, potency, standard and price of goods or services so as to be protected against unfair trade

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